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We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed and protected when you visit our website, place an order or interact with our services.
Your Privacy Matters
We only collect and use personal information where reasonably necessary to provide our products, services and shopping experience.
When you use our website, place an order or interact with our services, we may collect personal information that is reasonably necessary to provide our services.
This may include:
We may use personal information for purposes reasonably connected with operating our online store and providing services to you.
This may include:
Payments may be processed through secure third-party payment providers. Payment information submitted during checkout may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.
We do not require access to your complete payment card details where those details are processed securely by an authorised payment provider.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance and improve your shopping experience.
Some cookies may also be used for analytics or advertising purposes where permitted by applicable law and your browser or consent settings.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
We may share personal information with trusted service providers where reasonably necessary to operate our store and provide services to you.
These providers may include:
We may also disclose information where required or authorised by law.
Where you have chosen to receive marketing communications, we may use your contact information to send you information about products, offers, promotions and other relevant updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting our customer service team.
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Appropriate administrative, technical and organisational safeguards may be used to help protect information handled through our website and services.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information may be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, including order management, customer service, accounting, fraud prevention and legal or regulatory requirements.
Where information is no longer reasonably required, we may take appropriate steps to securely delete or de-identify it, subject to applicable legal requirements.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable law.
We may need to verify your identity before processing certain privacy-related requests in order to protect your information.
Some of the service providers used to operate our website, process transactions, provide technology services or support our business may operate outside Australia.
As a result, personal information may in some circumstances be processed or stored outside Australia, subject to applicable privacy requirements.
Our website may contain links to, or integrate with, third-party websites and services.
Those third parties operate under their own privacy policies and practices. We encourage you to review their privacy information before providing personal information directly to them.
If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact our customer service team through the contact options available on our website.
We will take reasonable steps to review and respond to privacy-related enquiries in accordance with applicable Australian privacy requirements.
We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable legal requirements.
The latest version published on this website will apply from the date it becomes effective.