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We want you to feel confident with your purchase. If something isn't quite right, eligible items may be returned in accordance with the conditions outlined below.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, items must be returned in their original condition, unworn, unused and with all original tags attached.
Items should be returned with any original packaging supplied with the product and must not show signs of wear, washing, alteration or damage caused after delivery.
If you would like to return an eligible item, please contact our customer service team with your order details and the item you wish to return.
Return instructions will be provided where required. Please do not send a return until you have reviewed the applicable return instructions.
Eligible items may be returned for a change of mind provided they meet the conditions of this Return Policy.
Items must remain in their original saleable condition with all tags attached and must not have been worn, washed, altered or damaged.
For hygiene, safety or other reasonable purposes, certain products may not be eligible for change-of-mind returns.
These exclusions do not affect any rights you may have under the Australian Consumer Law in relation to faulty or defective goods.
Sale and promotional items may be returned where they meet the eligibility requirements of this policy, unless the item is clearly identified as non-returnable or Final Sale where permitted by law.
Your rights in relation to faulty products are not affected by an item being purchased on sale.
Customers are responsible for securely packaging returned items and following the return instructions provided.
Return delivery costs for change-of-mind returns may be the responsibility of the customer. Where an item is faulty or otherwise covered by Australian Consumer Law, return costs will be handled in accordance with applicable consumer rights.
Once a returned item has been received, it will be inspected to confirm that it meets the applicable return conditions.
If the return is approved, the applicable refund will be processed using the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.
If you receive an item that is faulty, damaged or different from the item ordered, please contact our customer service team with your order details so the issue can be reviewed.
Depending on the circumstances, an appropriate remedy may include a replacement, repair or refund in accordance with Australian Consumer Law.
Nothing in this Return Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.