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We aim to make every delivery simple and reliable. Each order is carefully processed and prepared before dispatch. Please review the information below for important details about processing, delivery and order tracking.
20–30 Business Days
Once your order has been successfully placed and payment has been confirmed, your order will enter our processing and preparation stage.
Orders are carefully checked and prepared before dispatch. During busy sale periods, promotional events or public holidays, processing may occasionally take longer than usual.
Delivery timeframes are estimates and may vary depending on the destination, carrier operations, public holidays and circumstances outside our reasonable control.
We make reasonable efforts to ensure every order is delivered safely and within the expected timeframe.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your name, street address, suburb, state and postcode carefully before completing your purchase. Incorrect or incomplete information may result in delivery delays.
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking details to become active after dispatch, as carrier systems may require time to update.
Occasional delays may occur due to severe weather, carrier disruptions, public holidays, high order volumes or other circumstances outside our reasonable control.
If your order is delayed, please refer to the latest tracking information for the most recent delivery update.
During major sale events, clearance periods and promotional campaigns, we may experience higher than usual order volumes. We will continue to process orders as efficiently as possible.
If your parcel appears to be lost or arrives damaged, please contact our customer service team with your order details so the matter can be reviewed.
Any applicable remedy will be provided in accordance with Australian Consumer Law and our relevant store policies.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.